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Terms of Service

Last Updated: April 11, 2026

These Terms of Service ("Terms") govern your access to and use of Roster Sync Pro ("Service"), operated by Roster Sync Technologies, LLP (UEN: T26LL0069D) ("Company", "we", "our", or "us"). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

These Terms should be read alongside our Privacy Policy, which is incorporated into these Terms by reference.

1. Description of Service

Roster Sync Pro is a workforce management platform that provides tools including work schedule creation, shift management, employee time and attendance tracking, leave management, sales performance tracking, and related workforce management functionalities (collectively, the "Service").

We reserve the right to modify, suspend, or discontinue the Service or any of its features at any time. Where practicable, we will provide at least 30 days' notice of any material changes to the Service. Continued use of the Service after any such changes constitutes your acceptance of the updated Terms.

2. Accounts and Registration

To use the Service, you must register for an account and create a team workspace. You agree to provide accurate, current, and complete information during registration and to keep this information up to date.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately at support@rostersyncpro.com if you become aware of any unauthorised use of your account.

If you register as a team administrator, you are responsible for your team workspace and for all actions taken by team members within it. You represent that you have the authority to bind your organisation to these Terms.

3. Subscriptions, Free Trial, and Billing

Free Trial

We offer a 14-day free trial for new accounts. Your free trial begins on the date your account is created. A valid payment method is required to start your free trial.

You will not be charged during your free trial period. We will send you a reminder 3 days before your trial ends. If you do not cancel before the trial ends, your selected subscription plan will automatically begin and your payment method will be charged.

The 14-day free trial is available to new organisations that have not previously used the Service. Eligibility is determined at our discretion. Accounts not eligible for a free trial will be charged immediately upon account creation. If you are unsure whether your account qualifies for a free trial, please contact us at support@rostersyncpro.com before completing registration.

Subscription Plans

The Service is offered on the following subscription plans, billed monthly per active user on your account:

  • Basic: supports up to 10 user accounts. Some features of the Service are not available on this plan. See our Pricing page for a full list of included features.
  • Pro: supports up to 40 user accounts. All features of the Service are available on this plan.
  • Ultimate: supports unlimited user accounts. All features of the Service are available on this plan.

Full details of features available on each plan are set out on our Pricing page, which forms part of these Terms. We reserve the right to update plan features with reasonable notice.

Billing

Subscriptions are billed monthly at a flat rate based on your chosen plan. Billing begins on the day your free trial ends and renews automatically on the same date each month unless cancelled.

Each plan includes a fixed number of user seats - the maximum number of active user accounts you may have in your team workspace at any one time. You are billed for your plan tier regardless of how many of your available seats are in use.

Mid-Cycle Changes

You may upgrade or downgrade your subscription plan at any time from your account settings. Upgrades take effect immediately and are charged on a pro-rated basis for the remainder of the current billing cycle. Downgrades take effect at the start of your next billing cycle.

If a downgrade reduces your seat limit below your current number of active users, you will need to reduce your user count to within the new plan's limit before the downgrade can take effect.

Price Changes

We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of any price changes by email and/or in-app notification. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at billing@rostersyncpro.com. Cancellation takes effect at the end of your current billing cycle. You will retain full access to the Service until that date.

Refund Policy

All payments are non-refundable. When you cancel your subscription, you will continue to have access to the Service until the last day of your current billing cycle, after which your access will end. No partial refunds are issued for unused time within a billing cycle.

This policy does not affect your statutory rights where applicable under the laws of your jurisdiction.

Failed Payments

If your payment fails, we will notify you and attempt to retry the charge after 3 days. If payment remains unsuccessful after 14 days from the original failure, your account may be suspended until payment is received. We will notify you by email before suspending your account. Your data will be retained during any suspension period.

4. User Conduct and Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations in your jurisdiction or any other applicable jurisdiction.
  • Upload, transmit, or store any content that is unlawful, harmful, defamatory, or fraudulent.
  • Access, tamper with, or use non-public areas of the Service or our systems.
  • Attempt to reverse engineer, decompile, or extract the source code of the Service.
  • Scrape, crawl, or otherwise extract data from the Service by automated means without our express written consent.
  • Share, sell, or transfer your account credentials to any third party.
  • Upload or transmit any malicious code, viruses, or disruptive software.
  • Use the Service to process personal data for any purpose other than workforce management as described in these Terms.
  • Interfere with or disrupt the integrity or performance of the Service or its related systems.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

5. Data and Privacy

Your use of the Service involves the collection and processing of personal data, including employee data such as names, email addresses, job positions, and salary information used for manpower cost calculations. Our collection and use of this data is governed by our Privacy Policy, which forms part of these Terms.

As a team administrator, you are the data controller for employee personal data you upload or input into the Service. You are responsible for ensuring you have a lawful basis to process this data - including obtaining any required consents from employees - and for complying with applicable data protection laws in your jurisdiction.

All data you input into the Service - including employee records, schedules, and salary information - remains your property. We process this data only on your behalf and in accordance with our Privacy Policy.

6. Intellectual Property

The Service and its original content, features, and functionality - including but not limited to software, design, text, and graphics - are and will remain the exclusive property of Roster Sync Pro and its licensors. Nothing in these Terms transfers any intellectual property rights to you.

You retain all ownership rights in the data you input into the Service. By using the Service, you grant us a limited, non-exclusive licence to process your data solely for the purpose of providing the Service to you.

7. Third-Party Services

The Service relies on the following third-party services to operate:

  • Stripe, Inc. - payment processing. Your payment information is processed directly by Stripe and is subject to their privacy policy and terms. We do not store card details on our servers.
  • DigitalOcean, LLC - cloud hosting and data storage. All data is stored on DigitalOcean servers located in Singapore.
  • Twilio SendGrid - transactional email delivery (account confirmations, billing receipts, and service notifications).
  • Honeybadger Industries LLC - application error monitoring, used to maintain service stability and security.

We are not responsible for the privacy practices or content of any third-party services. Please refer to our Privacy Policy for more details on how these providers handle your data.

8. Warranty Disclaimer

The Service is provided on an "as is" and "as available" basis without warranty of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not provide any uptime or service level guarantee. We do not warrant that any information provided through the Service is accurate, complete, or reliable.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Roster Sync Pro and its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages - including but not limited to loss of profits, data, goodwill, or business interruption - arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you for all claims arising out of or relating to the Service exceed the greater of (a) the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) SGD $500.

Some jurisdictions do not allow the exclusion or limitation of liability for certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

10. Termination

Termination by You

You may terminate your account at any time by cancelling your subscription through your account settings or by contacting us at support@rostersyncpro.com. Upon cancellation, your access to the Service will continue until the end of your current billing cycle, after which your account will be closed.

Termination by Us

We may suspend or terminate your account immediately if you materially breach these Terms, fail to pay amounts due after the grace period set out in Section 3, or if we are required to do so by law. Where reasonably possible, we will provide advance notice before terminating your account.

Effect of Termination and Data Retention

Upon termination of your account, your right to access the Service ceases at the end of your billing cycle or, in the case of immediate termination for breach, at the time of termination.

Following termination, we will retain your data - including all employee records, schedules, and salary information - for 30 days. During this period you may contact us at support@rostersyncpro.com to request a data export. After 30 days, your data will be permanently deleted from our systems, except where we are required to retain it for legal or regulatory purposes (such as billing records, which are retained for 7 years under Singapore law).

Self-serve data export is not currently available. If you need a copy of your data, please contact us at support@rostersyncpro.com before your account is closed or within the 30-day retention window.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute remains unresolved after 30 days of written notice, it shall be referred to and finally resolved by the courts of Singapore.

If you are located in a jurisdiction with mandatory consumer protection laws that provide additional rights, nothing in these Terms limits those statutory rights.

12. Changes to These Terms

We reserve the right to update these Terms at any time. We will notify you of material changes by email and/or by posting a notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

883 North Bridge Road #03-05 Southbank Singapore 198785