Terms of Service

Last Updated: May 28, 2026

These Terms of Service ("Terms") govern your access to and use of Roster Sync Pro ("Service"), operated by Roster Sync Pro Pte. Ltd. (UEN: 202622453N) ("Company", "we", "our", or "us"). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

These Terms should be read alongside our Privacy Policy, which is incorporated into these Terms by reference.

1. Description of Service

Roster Sync Pro is a workforce management platform that provides tools including work schedule creation, shift management, employee time and attendance tracking, leave management, sales and labor-cost reporting, payroll handoff review, payroll audit links, company public holiday pay policy settings, staff performance reporting, schedule approvals, CSV import tools, CSV or XLSX export tools, Public Profile publishing and themes, public online booking requests, WhatsApp booking workflows, mobile companion workflows, and related workforce management functionality (collectively, the "Service").

We reserve the right to modify, suspend, or discontinue the Service or any of its features at any time. Where practicable, we will provide at least 30 days' notice of any material changes to the Service. Continued use of the Service after any such changes constitutes your acceptance of the updated Terms.

2. Accounts and Registration

To use the Service, you must register for an account and create a team workspace. You agree to provide accurate, current, and complete information during registration and to keep this information up to date.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately at support@rostersyncpro.com if you become aware of any unauthorized use of your account.

If you register as a workspace owner or manager, you are responsible for your team workspace and for all actions taken by team members within it. You represent that you have the authority to bind your organization to these Terms.

The Service may support password sign-in, Google sign-in, account invitations, password resets, and optional two-factor authentication. You are responsible for keeping authentication devices, backup codes, and account recovery access secure.

3. Subscriptions, Free Trial, and Billing

Free Trial

We offer a 14-day free trial for new accounts. Your free trial begins on the date your account is created. A valid payment method is required to start your free trial.

You will not be charged during your free trial period. We will send you a reminder 3 days before your trial ends. If you do not cancel before the trial ends, your selected subscription plan will automatically begin and your payment method will be charged.

The 14-day free trial is available to new organizations that have not previously used the Service. Eligibility is determined at our discretion. Accounts not eligible for a free trial will be charged immediately upon account creation. If you are unsure whether your account qualifies for a free trial, please contact us at support@rostersyncpro.com before completing registration.

Subscription Plans

The Service is offered on subscription plans billed at a flat rate based on your chosen plan and billing interval:

  • Starter: supports up to 10 active staff accounts and includes core scheduling, schedule approvals, time off, attendance, labor planning, and essential exports. Some features of the Service are not available on this plan. See our Pricing page for a full list of included features.
  • Operations: supports up to 40 active staff accounts and includes operational reporting, imports, exports, automation features, and premium Public Profile themes as set out on the Pricing page.
  • Scale: supports up to 100 active staff accounts, includes the Operations plan features, and adds native bookings plus advanced controls such as finalized-timesheet amendments as set out on the Pricing page.

Full details of features available on each plan are set out on our Pricing page, which forms part of these Terms. We reserve the right to update plan features with reasonable notice.

Billing

Subscriptions are billed monthly or annually at a flat rate based on your chosen plan. Billing begins on the day your free trial ends and renews automatically on the same monthly or annual billing date unless canceled.

Each plan includes a fixed number of active staff accounts you may have in your team workspace at any one time. You are billed for your plan tier regardless of how many of your available staff slots are in use.

Mid-Cycle Changes

You may upgrade or downgrade your subscription plan at any time from your account settings. Plan changes are processed through Stripe and may create pro-rated charges or credits for the remainder of the current billing cycle.

If a downgrade reduces your seat limit below your current number of active users, you will need to reduce your user count to within the new plan's limit before the downgrade can take effect.

If a downgrade removes access to plan-limited features, those features may become unavailable or be reset to a supported default. For example, if a workspace downgrades to Starter while using a premium Public Profile theme, the Public Profile theme is reset to Classic automatically. If a downgrade removes native bookings, public booking intake and manager booking operations may become unavailable or limited, while retained booking records remain subject to these Terms and our Privacy Policy.

Price Changes

We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of any price changes by email and/or in-app notification. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at billing@rostersyncpro.com. Cancellation takes effect at the end of your current billing cycle. You will retain full access to the Service until that date.

Refund Policy

All payments are non-refundable. When you cancel your subscription, you will continue to have access to the Service until the last day of your current billing cycle, after which your access will end. No partial refunds are issued for unused time within a billing cycle.

This policy does not affect your statutory rights where applicable under the laws of your jurisdiction.

Failed Payments

If your payment fails, we or Stripe may notify you and make payment-retry or recovery options available. If payment remains unsuccessful, we may restrict access to your team workspace until payment is resolved, while keeping billing and account recovery routes available where reasonably possible. Your data will be retained during any suspension period, subject to Section 11.

4. User Conduct and Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations in your jurisdiction or any other applicable jurisdiction.
  • Upload, transmit, or store any content that is unlawful, harmful, defamatory, or fraudulent.
  • Access, tamper with, or use non-public areas of the Service or our systems.
  • Attempt to reverse engineer, decompile, or extract the source code of the Service.
  • Scrape, crawl, or otherwise extract data from the Service by automated means without our express written consent.
  • Share, sell, or transfer your account credentials to any third party.
  • Upload or transmit any malicious code, viruses, or disruptive software.
  • Use the Service to process personal data for any purpose other than workforce management as described in these Terms.
  • Interfere with or disrupt the integrity or performance of the Service or its related systems.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

5. Customer-Facing Public Profile Content

The Service may allow workspace owners or managers to create and publish a customer-facing Public Profile containing business details, opening hours, contact links, social links, WhatsApp booking information, public online booking availability, selected visual themes, photos, menu files, promotions, offer labels, promo codes, offer periods, offer terms, and related public information. When a Public Profile is published, that content is intended to be visible to visitors on the public internet.

You are responsible for ensuring that all Public Profile content is accurate, lawful, non-misleading, and that you have the necessary rights and permissions to upload and publish any images, documents, logos, menus, or other materials. We may remove or disable Public Profile content if we reasonably believe it violates these Terms, applicable law, or third-party rights.

If online public bookings are enabled for a workspace, visitors may submit booking requests by providing details such as their name, email address, optional phone number, optional note, party size, requested date and time, and related booking context. By selecting Submit Booking, the visitor agrees to these Terms and acknowledges our Privacy Policy. The workspace owner or manager remains responsible for reviewing, confirming, changing, cancelling, honoring, and otherwise managing bookings for their business.

Booking records are operational business records for the workspace. Subject to our Privacy Policy and Data Deletion Instructions, RSP may retain booking date, time, party size, status, source, lifecycle history, and de-identified reporting data even if customer-identifying details are redacted after a verified request.

Customer-facing offers are informational only. You are responsible for the accuracy, legality, availability, fulfillment, expiry, and any conditions of your promotions, offers, promo codes, discounts, or similar public claims. RSP does not manage redemption, voucher validation, customer purchases, or the performance of any promotion you publish.

6. Data and Privacy

Your use of the Service involves the collection and processing of personal data, including staff data such as names, email addresses, job positions, schedule records, attendance records, leave records, salary or wage information, and optional supporting documents used for workforce operations. Our collection and use of this data is governed by our Privacy Policy, which forms part of these Terms.

As a workspace owner or manager, you are the data controller for employee personal data you upload or input into the Service. You are responsible for ensuring you have a lawful basis to process this data - including obtaining any required consents from employees - and for complying with applicable data protection laws in your jurisdiction.

If you use booking features, you are also responsible for the customer booking, customer contact, notes, and communication data entered into or generated by your workspace. You are responsible for honoring customer privacy requests that apply to your business, collecting any required marketing consent, and ensuring booking notes do not contain unnecessary sensitive information.

All data you input into the Service - including employee records, schedules, and salary information - remains your property. We process this data only on your behalf and in accordance with our Privacy Policy.

If your workspace sends Payroll Audit Links, you are responsible for ensuring that the recipient is intended and authorized to receive the payroll handoff data, that recipient email addresses are accurate, that passcodes are shared securely, and that access is revoked when it is no longer needed. Payroll Audit Links provide read-only access to selected payroll handoff data and related downloads; they do not replace your responsibility to review payroll inputs and final payroll decisions.

RSP may provide tools to redact customer-identifying booking and customer contact data after a verified request. Redaction does not require deletion of de-identified operational booking history, billing records, security records, audit records, backups, or technical logs retained under our Privacy Policy.

7. Intellectual Property

The Service and its original content, features, and functionality - including but not limited to software, design, text, and graphics - are and will remain the exclusive property of Roster Sync Pro and its licensors. Nothing in these Terms transfers any intellectual property rights to you.

You retain all ownership rights in the data you input into the Service. By using the Service, you grant us a limited, non-exclusive license to process your data solely for the purpose of providing, securing, maintaining, and supporting the Service for you.

8. Third-Party Services

The Service relies on the following third-party services to operate:

  • Stripe, Inc. - payment processing. Your payment information is processed directly by Stripe and is subject to their privacy policy and terms. We do not store card details on our servers.
  • DigitalOcean, LLC - cloud hosting, database, and file storage infrastructure.
  • Twilio SendGrid - transactional email delivery (account confirmations, billing receipts, and service notifications).
  • Google LLC - optional Google sign-in where you choose to authenticate using Google OAuth.
  • Honeybadger Industries LLC - application error monitoring, used to maintain service stability and security.
  • Meta Platforms, Inc. - WhatsApp Business Platform services where a workspace connects WhatsApp booking workflows.

We are not responsible for the privacy practices or content of any third-party services. Please refer to our Privacy Policy for more details on how these providers handle your data.

9. Warranty Disclaimer

The Service is provided on an "as is" and "as available" basis without warranty of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not provide any uptime or service level guarantee. We do not warrant that any information provided through the Service is accurate, complete, or reliable.

Labor cost, payroll handoff, Payroll Audit Links, public holiday pay policy, sales, scheduling, Autofill, attendance, leave, Data Export, bookings, booking availability, customer communications, and staff performance outputs are decision-support tools based on the data entered into the Service and the company policies configured by your workspace. The Service does not provide legal, tax, payroll-processing, or statutory compliance advice. You remain responsible for reviewing schedules, approvals, payroll inputs, employment obligations, tax obligations, statutory public holiday treatment, customer bookings, customer communications, booking availability settings, and business decisions before relying on any output from the Service.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Roster Sync Pro and its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages - including but not limited to loss of profits, data, goodwill, or business interruption - arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.

In no event shall our total liability to you for all claims arising out of or relating to the Service exceed the greater of (a) the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) SGD $500.

Some jurisdictions do not allow the exclusion or limitation of liability for certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

11. Termination

Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or by contacting us at support@rostersyncpro.com. Upon cancellation, your access to the Service will continue until the end of your current billing cycle, after which your account will be closed.

Termination by Us

We may suspend or terminate your account immediately if you materially breach these Terms, fail to pay amounts due after the grace period set out in Section 3, or if we are required to do so by law. Where reasonably possible, we will provide advance notice before terminating your account.

Effect of Termination and Data Retention

Upon termination of your account, your right to access the Service ceases at the end of your billing cycle or, in the case of immediate termination for breach, at the time of termination.

Following termination, we keep a 30-day export assistance window for workspace data, including employee records, schedules, and salary information. During this period you may contact us at support@rostersyncpro.com to request assistance with a data export. After that window, workspace data may be deleted or de-identified from active systems in the ordinary course of operations, except where we retain it for legal, accounting, security, billing, audit, operational, or dispute-resolution purposes. Billing records may be retained for 7 years under Singapore law. Backup copies may persist for a limited period until they are overwritten or deleted in the ordinary course of operations.

The Service includes self-serve export tools for many operational records, including staff, schedules, attendance, payroll review data, payroll audit-link data, sales or finance data where available, time off, leave balances, leave ledger entries, leave types, and team performance where available on your plan. Export files may be generated directly or asynchronously as CSV or XLSX files and may include export metadata such as requester, company, date range, filters, selected columns, and timezone. Some plans include saved export presets, scheduled report generation into Downloads, payroll audit-link access records, and owner oversight metadata. If you need a broader export or assistance, please contact us at support@rostersyncpro.com before your account is closed or within the 30-day retention window.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute remains unresolved after 30 days of written notice, it shall be referred to and finally resolved by the courts of Singapore.

If you are located in a jurisdiction with mandatory consumer protection laws that provide additional rights, nothing in these Terms limits those statutory rights.

13. Changes to These Terms

We reserve the right to update these Terms at any time. We will notify you of material changes by email and/or by posting a notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

405B Fernvale Lane #22-113 Fern Spring Singapore 792405